Part 1: Improve IT Service Delivery Quality with Automation
Part 2: Build a Case for Infrastructure & Operation Automation Initiative (this post)
Couple of days ago my newsfeed brought me to this paper from Gartner with title “How to Measure the Potential Value of Your I&O Automation Initiatives”. You may get access to this publication freely through this link. I found this paper is really interesting as it greatly summarized what I always try to told my customer when they want to start their automation or cloud journey. On my previous post “Improve IT Service Delivery Quality with Automation”, I highlighted some use cases taken by some company to kick start their automation journey, which happened to be aligned with what explained in this Gartner’s publication.
What initially caught my attention and makes me read the whole paper was the recommendations I quoted below:
I&O leaders who are optimizing operations and need to show the value of their automation spend should:
- Justify I&O automation initiatives by focusing first on efficiency improvements in labor usage and on effectiveness gains in quality, consistency, agility and risk reduction.
